A range of assessment methods should be used to assess the practical skills and knowledge required to provide front office reception services The following examples are appropriate for this unit direct observation of the individual providing arrival and departure services review of front office records reports and computer data completed by the individual use of roleplays to assess ability to deal with differing guest queries and requests use of roleplays to assess ability to deal with differing guest queries and requests use of case studies to assess ability to apply arrival or departure processes to different guest scenarios written or oral questioning to assess knowledge of the accommodation product and the relationships between different sectors of the tourism industry review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.
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